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Professionals: Following the irate consumer remaining, the agent started focusing on giving us an update so we could take the 1 vehicle which they had within the large amount. Every little thing went efficiently after that. Our dropoff practical experience was pretty fast and simple. We were more than happy with the deal we had been able to get via Kayak.
Professionals: Was lucky enough to get placed within a completely new suburban which was brilliant! The individual at the rental counter was wonderful in assisting me having a slip-up about the rental. Beautiful contemporary facility within the Denver airport.
Negatives: FOX cancelled my reservation and didn’t tell me- then blamed me for getting late when I provided my flight selection information and facts to them. They gave the complete sized SUV which i experienced reserved to an aged couple before me because they had been complaining in regards to the customer support. So, they really cancelled my reservation because they didn’t have a automobile for me as I was standing there at eight Pm with my overall family members and my baby is screaming after traveling all day long. They informed me that they might do ME a favor and set us back on the shuttle to return to the airport to determine what we might do from there.
Cons: We had been notified about an hour or so before our pick up that there were not available autos since they had been operating guiding on receiving new vehicles All set and we might be known as when ours was All set. Two hrs following we ended up designed to pick up our car we arrived at Hertz since we had nowhere else to go right up until our motor vehicle was available.
Cons: Way too lengthy a wait (20 min) for any shuttle bus to go to the rental counter; far too lengthy a wait in line (34 minutes) within the rental counter to actually obtain the car or truck.
Their company is inadequately managed and a disgrace in all methods customer care oriented. Oh yeah- and I waited in the line of three folks for 20 minutes to seek out this out and Once i did get to a desk, the Girl who was encouraging me was tending to official statement her individual cell phone. I won't ever consider FOX again. On the other hand, Alamo got us a car in The ten moment ride back into the airport and at the time we arrived, I'd keys in five mins and was out in the gate on our way in a total of ten minutes.
Professionals: The workers was very valuable find a suitable different to the class of auto we reserved. The Chevy Equinox labored out very very well for us.
Downsides: I failed to realize that the funds rental Business was close to downtown. I needed to look forward to forty five minutes in line for the airport spending plan Business office. They then instructed me I could improve my reservation to that Workplace but neglected to inform me It might be 6 hundred pounds extra!
Execs: The car was in wonderful situation and was clean up. I had no challenges, along with the team was very helpful!
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Pros: After the irate consumer left, the agent commenced working on providing us an update so we could take the 1 automobile that they had about the ton. Almost everything went smoothly after that. Our dropoff working experience was incredibly speedy and simple. We have been more Home Page than happy Along with the offer we were capable of get by way of Kayak.
Cons: The Virtually new vehicle experienced scratches on all physique panels of the vehicle. Scratches had been marked on inspection report when we left to begin with Together with the car moved here or truck and didn’t result in any challenge on return but I used to be involved they'd be.
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